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Tui promises to pay outstanding refunds by the end of the month

Tui promises to pay outstanding refunds by the end of the month 

Earlier this year we received a deluge of complaints from Tui customers who were struggling to get cash refunds for cancelled holidays, and competition watchdog the Competition and Markets Authority (CMA) says it investigated the firm after receiving thousands of complaints from consumers who hadn’t received their refund in the required 14 day timeframe. 

The CMA says that the “vast majority” of affected Tui customers have now rebooked their holiday or received a refund, and following its investigation Tui has promised that anyone still waiting to get their money back should receive it in the next two weeks. 

The commitment applies to all Tui UK’s package holiday businesses, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, Tui Scene, Tui Lakes & Mountains and Skytours. 

Technically, if your package holiday is cancelled you’re owed a full refund within 14 days of the cancellation, though many firms have been struggling to meet this deadline due to the volume of requests during the coronavirus pandemic. 

Our Coronavirus Travel Rights guide has more info on getting a refund for cancelled holiday, including specific help for Tui customers.

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